duapola  webstore (www.duapola.co.id) encourages you to read our Terms and Conditions before purchasing or placing your order, as we may change our Terms and Conditions from time to time. If you do not agree to our Terms and Conditions, we suggest you to close this tab right now!


SIGNING UP

Signing up at our website will not only make your shopping experience faster and with less hassle, you will also be able to get our latest updates that you would not want to miss. By signing up you are going to need to provide detailed information regarding your name, email, shipping address, mobile phone number and more. Be sure to give us your most current and accurate information to us. Don't worry, we will keep your info private!

 

FORGOTTEN PASSWORD

If you have forgotten your password, please follow the "Forgotten password" instructions on the Login / Register page.

 

ORDER

You can order any of our products as long as they are still available. Products in high demand may be sold out real quickly, so please note that adding items to your shopping bag, does not mean the items are reserved for you - you will have to check out properly to make sure you purchase the product.

Once you have checked out, you may not add more items to your shopping bag. We cannot modify/add products for you; you will have to make a new order again if you do not want to pay double shipping fees.

Reservations for any of our products are not permitted.

 

PRICING POLICY

Prices shown on our webstore are in Indonesian Rupiahs (IDR). Prices may change without any notifications.

Customers purchasing from other countries may pay by Credit Card or via Bank Transfer in Indonesian Rupiahs. Any custom and tax costs will be invoiced to you directly from the shipping company. We recommend you contact your local customs for more details.

 

ORDER PROCESSING

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if product is out of stock and somehow the system fails/errors. We will refund your payment completely.

 

COLOR

We have tried our best to give the most accurate colors in the computer screen. But due to different monitor display, the colors may appear differently.

 

PAYMENT & CONFIRMATION

Payment can be made by Credit Card or via Bank Transfer. We have cooperation with Midtrans, prominent Payment Gateway that guarantee your secureness. You will have to confirm your payment at our webstore to validate your purchase.

Payment should be made strictly in 48 hours (2 days) after checking out. We will automatically send an invoice with the details of your order via email.

If you can't transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products.

Confirmation (only for Bank Transfer) should be made strictly after you have paid your order. You can make the confirmation easily by our Live Chat on bottom of duapola's web page. Be sure to keep your order ID so you can confirm your order.

You do not need to confirm your payment if you pay with Credit Card.

 

BANK ACCOUNT INFORMATION

Payments via Bank Transfer can be made to our direct account at Bank Central Asia (BCA):

7225 75 2222 - PT. Mega Mitra Perkasa 

Or to multiple Virtual Accounts in other Banks through Midtrans Payment Page.

 

RETURNS POLICY

Visit our 'Cara Pengembalian Produk' at the bottom of the page. Please note that we do not provide pick up services for returns and exchanges.


REFUNDS

Refunds will include shipping costs. For international customers, please contact your local customs for more details on tax and custom refund.

 

IMPORTANT NOTICE

Items should be returned new, unused, unwashed and with all garment tags still attached. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer.

 

INTELLECTUAL PROPERTY RIGHTS

All content from COTTONINK webstore including Software and all HTML and codes are not permitted to be used for any public purposes. Content also includes any graphics, logos, photographs, image rights, video or text displayed at www.duapola.co.id. Any reproduction, copying, or foregoing of the content are prohibited. To use our content for editorial purpose kindly send an email to [email protected].

 

COMMERCIAL USE

This site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works and sell any content or products within this site. You are prohibited to use our content for any advertising use/commercial use for your own site.

 

AGREEMENT

You agree that you will be responsible for your activity in this webstore. If we notice that yotu were involved in prohibited activities or violations of our Terms and Conditions, we may deny you access to this webstore on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions. We are not responsible for losses that are not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.

 

COMPENSATION